Returns

You have 14 days from delivery to return your order.

Return shipping is paid by the buyer.

I want to return an item

The money goes back the same way the order was paid.

Report a return

How it works

1. Fill in and send the form

You select the items you are sending back and give a reason for each one.

2. You get a confirmation and return number by e-mail

This number identifies your parcel in our warehouse.

3. Pack and send the items back

Stick the return label on the box and send the parcel with any courier, to the address above.

4. You get your money back

We confirm by e-mail when the parcel arrives. The refund goes back the same way you paid, within 14 days, usually much sooner.

Return address

United Kingdom
Global24 „Surf Inc”, 141 Great Bridge Street, West Bromwich, B70 0DA

Rest of world
Surf Inc. Warehouse, Goleniowska 59, 70-847 Szczecin, Poland

I am sending from another country

Questions?

support@surf.inc
+48 576 095 399

Details

How long do I have to return an order?
14 days from the day the parcel was delivered. Send it back within that window.
How much does return shipping cost?
Return shipping is paid by the buyer. You can use any courier you like.
What do I do with the return label?
You will find it in the parcel with your order, it is self-adhesive. Write the return number on it, tick the items you are sending back and stick it on the outside of the box. It is an information label, not a courier label: it lets us recognise your parcel, but you send the parcel separately. If you do not have the label, write the return number clearly on the box.
When do I get my money back?
We refund to the same payment method you used, within 14 days of receiving the parcel, in most cases much sooner.
I need a different size. What should I do?
Write to support@surf.inc before you place a new order. We will help you sort out the size, also for items bought on promotion.
Can I return a product bought on sale?
Yes, on exactly the same terms.
What condition does the product have to be in?
Unworn, with tags, in original condition. You can try it on, just like in a store.
The product is faulty. What now?
Write to support@surf.inc and attach a photo. Complaints are handled separately from the 14-day return window.
I am sending from another country. Where do I send the parcel?

Use the address of the country you are sending from:

  • Austria
    Global24 „Surf Inc”, Franzensbrückenstraße 14, 1020 Wien
  • Deutschland
    Global24 „Surf Inc”, Oldenburger Ring 3, 02829 Markersdorf
  • France
    Global24 „Surf Inc”, 22 rue Edmond Rostand, porte 0012, 59130 Lambersart
  • Italia
    Global24 „Surf Inc”, Via Papa Giovanni XXIII 13/15, 20053 Rodano (MI)
  • Nederland
    Global24 „Surf Inc”, Afrikastraat 23, 6014 CG Ittervoort
  • España
    Global24 „Surf Inc”, Carretera de Martorell 104-108, 08740 Sant Andreu de la Barca
  • United Kingdom
    Global24 „Surf Inc”, 141 Great Bridge Street, West Bromwich, B70 0DA
  • Rest of world
    Surf Inc. Warehouse, Goleniowska 59, 70-847 Szczecin, Poland